View the decks: Habaneros • Jalapeños

Additional Resources

Books

• About Face 3 by Alan Cooper

Articles

• Bill Scott’s Blog
• http://www.servicedesigntools.org/tools/137
• http://www.idemployee.id.tue.nl/g.w.m.rauterberg/lecturenotes/UFTtask-analysis.pdf
• http://www.humanreliability.com/articles/Task%20Analysis%20Techniques.pdf
• http://www.usabilitybok.org/cognitive-task-analysis
• Progressive Reduction

• Task Analysis

  • http://en.wikipedia.org/wiki/Task_analysis
  • http://www.usabilitynet.org/tools/taskanalysis.htm
  • http://www.usability.gov/how-to-and-tools/methods/task-analysis.html

• Body Storming

  • https://dschool.stanford.edu/groups/k12/wiki/48c54/Bodystorming.html
  • http://www.gogamestorm.com/?p=344
  • https://www.wickedproblems.com/6_bodystorming.php

• User Journeys

  • http://boxesandarrows.com/an-introduction-to-user-journeys/
  • http://www.ux-lady.com/experience-maps-user-journey-and-more-exp-map-layout

• GUI

  • The Difference 30 Years Makes: iMac with Retina 5K display vs. the Original Apple Macintosh
  • Desk Ornaments by Andy Hertzfeld

Examples

• GUIdebook: Graphical User Interface Gallery by Marcin Wichary

Key Terms & Concepts

HCI

HCI stands for human-computer interaction, the field of study that examines how humans interact with computers.

Ergonomics

Field of study concerned with designing equipment and devices that fit the human body and mind.

Affordance

Something that enables an action.

Bruce Tognazzini (“Tog”)

Principal at the Nielsen Norman Group and famed usability consultant, particularly well-known for his work in interaction design.

Bill Scott

UI engineer who has done prominent work at Yahoo, Netflix, and PayPal. Author of the book Designing Web Interfaces.

Happy Path

The easiest path that a user can take in order to complete a task.

Cognitive Task Analysis

Type of task analysis aimed at understanding the user’s cognition.

Hierarchical Task Analysis

Type of task analysis focused on breaking down tasks into subtasks to thoroughly understand the steps involved.

Bodystorming

An HCI method whereby a digital interaction is acted out physically.

User Journey

A representation of a particular user’s entire interaction with a company or product, typically over the course of a period of time.