Week 4: Research
Contextual Inquiry and User Interviewing
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View the decks: Habaneros • Jalapeños
Additional Resources
Articles
- User Interview Techniques (slideshare)
- How to create a usability test highlights video you can be proud of
- Field Studies Done Right: Fast and Observational
- Contextual inquiry (wiki)
- Contextual Design
- Preparing for User Research Interviews: Seven Things to Remember
- Interview (wiki)
- Interviews
- Affinity diagram (wiki)
- The KJ-Technique: A Group Process for Establishing Priorities
Key Terms & Concepts
- Tacit Knowledge
Knowledge that is difficult to transfer to another person through written or verbal communication, often because the person who obtains it is unaware that they possess it.
- Topic Map
- Field Guide
A reference document brought along to interviews that includes an outline of the topics to be covered, specific questions, and other important instructions.